Director, Learning and Development - Operations
Core
Lead the build-out of a modern, scalable learning ecosystem for Operations employees to enable fast, member-centric service using AI-enabled, data-driven content.
Role type
Director, Learning and Development (Operations)
Builds
AI-enabled learning portfolios, knowledge databases, and adaptive learning pathways for Operations teams
Domain
Fintech / Banking / Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
L&D strategy, instructional design, AI tool integration, data analytics translation, team mentorship, curriculum development, remote training delivery, executive communication
Preferred skills
Master's degree, experience with call center curricula, advanced AI content development
Technologies
AI tools, digital coach tools, knowledge management systems
Responsibilities
Drive complete L&D program strategy, mentor Senior Managers, manage Operational Learning Library, integrate AI tools to refine knowledge databases, cultivate continuous learning culture, supervise administrative training duties, report program impacts to leadership, collaborate with enterprise L&D partners
Seniority
Director, strategic leadership with hands-on execution
