Business Travel Consultant II
Core
Provide best-in-class travel support and solve issues for users across multiple contact channels (chat, call, email) to ensure they focus on being there, not getting there.
Role type
Senior IC Business Travel Consultant
Builds
Customer satisfaction and operational efficiency for corporate travelers
Domain
Travel Management Company (TMC) / Corporate Travel
Deliverable
client delivery
Required skills
GDS systems (Sabre, Amadeus, Galileo), IATA accreditation, multi-channel support, travel booking management, policy compliance, stakeholder feedback
Preferred skills
Tech savviness, flexibility with non-traditional shifts, multitasking, empathy, independent troubleshooting, communication skills, travel industry knowledge
Technologies
Gmail, Zendesk, Slack, Salesforce, internal travel customer service platform
