Customer Care Manager - Home Care
Core
Primary point of contact for new and existing home care clients, guiding them through their aged care journey with empathy and expertise.
Role type
Senior IC Customer Care Manager (Home Care)
Builds
Personalised home care services and client onboarding
Domain
Healthcare + Home Care
Deliverable
client delivery
Required skills
client relationship management, care plan development, stakeholder engagement, CRM systems proficiency, workforce planning support, service delivery monitoring
Preferred skills
event or marketing experience, understanding of Home Care environment
Responsibilities
Act as main point of contact for clients, build relationships with clients and families, conduct assessments and develop care plans, monitor service delivery, collaborate with nurses and allied health professionals, guide clients through onboarding, promote services to referrers, support workforce planning
Seniority
Mid-Senior, hands-on IC
