Senior Care Solutions Specialist
Core
Guide families through initial conversations about in-home, non-medical care via phone, email, chat, and text to understand needs and explain how Home Instead can help them age well at home.
Role type
Senior IC sales specialist (consultative sales & coaching)
Builds
Sales playbooks, new product offerings, and consultative sales strategies for Home Instead's in-home care services
Domain
Senior care / Home health services
Deliverable
product features
Required skills
Phone-based sales (inbound/outbound), consultative selling, sales strategy development, coaching/mentoring, cross-functional collaboration, data-driven process improvement
Preferred skills
Home care, healthcare, or senior services experience
Technologies
CRM, communication tools (email, chat, text)
Responsibilities
Conduct inbound and outbound calls to engage potential clients; Develop and refine sales playbooks and strategies; Pilot new product offerings and gather client feedback; Coach and mentor Care Solutions Consultants; Collaborate with operations, care coordination, and marketing teams; Meet individual sales metrics (call volume, conversion rates, quality standards)
Seniority
Senior, hands-on IC