Customer Service Officer
Core
First point of contact converting inbound enquiries into clients and providing administrative support to a team of 80+ speech pathologists.
Role type
Customer Service Officer (Sales & Operations)
Builds
Client onboarding, appointment scheduling, and administrative workflows for a telehealth service.
Domain
Telehealth / Speech Pathology
Deliverable
client delivery
Required skills
high-volume call handling, client onboarding, appointment scheduling, CRM management, invoice follow-up, multi-system navigation, AI tool adoption
Preferred skills
empathy, crisis communication, process improvement
Technologies
HubSpot, ticketing systems, Google Workspace, Slack
Responsibilities
Answering and returning calls within 5 minutes, guiding new clients through onboarding to signed Service Agreement, delegating and rescheduling appointments, keeping CRM and ticketing systems current, following up on outstanding invoices
Seniority
Individual Contributor