Senior Customer Success Manager

Czech Republic🌐 Remote💼 Full-time💰 $31,000–$31,000🗓 2026-09-18 → 2026-09-26

Core

Act as a trusted advisor and guardian for a portfolio of ~20 B2B SaaS clients, ensuring the Engagement product delivers value and aligns with their business goals and strategy.

Role type

Senior Customer Success Manager (B2B SaaS)

Builds

Long-term client relationships and strategic alignment for online retail/e-commerce analytics and marketing clients

Domain

B2B SaaS, Online Retail, E-commerce Analytics, Marketing

Deliverable

client delivery

Required skills

B2B SaaS experience, analytical concepts, business model understanding, e-commerce knowledge, marketing trends

Preferred skills

Media/advertising agency experience, familiarity with personalization, A/B testing, attribution modelling, customer segmentation

Technologies

Engagement platform, Loomi AI engine

Responsibilities

Build long-term relationships with clients, act as a trusted advisor to challenge the status quo, ensure product value delivery, align product with client strategy, drive win-win cooperation outcomes

Seniority

Mid-Senior, hands-on IC

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About Bloomreach

We are building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers by deploying AI agents to personalize the entire customer journey. We are taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. Powered by our core AI engine, we enable consistent, autonomous personalization across retail, financial services, hospitality, and gaming for more than 1,400 global brands.