Senior Customer Operations Analyst (x/f/m)
Core
Senior analyst driving forecasting, performance monitoring, and strategic planning for Customer Care operations to improve team efficiency and revenue.
Role type
Senior Customer Operations Analyst (Analytics & Strategy)
Builds
Actionable insights, performance dashboards, and business plans for Customer Care teams.
Domain
Healthcare technology / Customer Operations
Deliverable
dashboards & analysis
Required skills
Forecasting, performance monitoring, data analysis, business planning, stakeholder communication, data visualization
Preferred skills
SQL, operational KPIs, CRM management
Technologies
Excel, Google Sheets, Tableau, Power BI, Metabase, Salesforce
Responsibilities
Build staffing and performance forecasts; develop performance monitoring models; maintain performance dashboards; conduct deep-dive analytics on Customer Care metrics; collaborate on strategic Support plans.
Seniority
Senior, hands-on IC