Business Analyst, Workforce Optimization
Core
Ensuring right people and capacity are in place within frontline teams to meet member and provider needs efficiently through scheduling, metrics monitoring, and strategic workforce planning.
Role type
Business Analyst, Workforce Optimization
Builds
Efficient service delivery and strategic workforce planning for Care Operations teams
Domain
Mental health technology / Healthcare operations
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Scheduling and shift planning, Key performance metrics analysis (adherence, occupancy, shrinkage), AI and automation tool usage, Complex analytics translation, Strategic partnership, Cross-functional collaboration
Preferred skills
Workforce management tools, Healthcare industry experience, Master's degree
Technologies
Looker, SQL, Hex
Responsibilities
Lead short-term frontline team members' scheduling efforts, Develop and monitor key performance metrics, Translate complex analytics into actionable insights, Serve as a strategic partner to Care Operations leadership, Act as a key liaison for cross-functional initiatives
Seniority
Mid-level, hands-on IC
