Operations Data Analyst
Core
Support the day-to-day data and reporting needs of the outbound Care Advocate team by compiling, organizing, and analyzing operational data to help leadership understand performance and identify trends.
Role type
Operations Data Analyst (Outbound Program)
Builds
Dashboards and reports tracking key outbound program metrics including contact rates, conversion, call volume, and advocate productivity
Domain
Healthcare specialty care / Outbound sales operations
Deliverable
dashboards & analysis
Required skills
Data collection and organization, Performance analysis, Reporting infrastructure support, Data visualization, CRM system usage, Attention to detail, Multi-tasking in fast-paced environments
Preferred skills
Contact center experience, Healthcare experience, AI tools and automation platforms, BI tools (Tableau, Power BI), Knowledge of insurance operations
Technologies
CRM systems, Dialer platforms, Microsoft Excel, Google Sheets, Tableau, Power BI
Responsibilities
Pull and compile operational data from CRM and dialer platforms, Build and maintain dashboards and reports for program metrics, Analyze team and individual advocate performance data, Assist in building and maintaining reporting infrastructure, Translate data findings into clear summaries for leadership, Respond to ad hoc data requests from cross-functional partners
Seniority
Mid-level (2–3 years experience required)