IT Operations Analyst
Core
Manage device inventory, procurement, deployment, and physical security for employees in Colombia; handle IT service desk tickets and onboarding/offboarding processes.
Role type
IT Operations Analyst (Level 2-6 years experience)
Builds
Enterprise IT infrastructure and support services for a specific regional team
Domain
Fintech / Retail
Deliverable
infrastructure
Required skills
macOS device management, Windows device management, IT service management (Jira), ticket automation, workflow design, enterprise endpoint security, cloud-based productivity suite administration, PCI-DSS/SOC 2/CIS controls implementation
Preferred skills
Large language model (LLM) tool usage, agile team workflows, process improvement, change management documentation
Technologies
Jira, macOS, Windows, enterprise endpoint security platforms, cloud-based productivity suites
Responsibilities
Procure and deploy hardware/software, resolve ITSD tickets from inception to completion, conduct onboarding/offboarding training, maintain technical change awareness, perform IT audits on access control and vendor software
Seniority
Mid-level, hands-on IC