Operations Associate
On-site
Core
Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support while managing daily workflow.
Role type
Customer support associate (chat/email)
Builds
Member support across chat and email channels
Domain
Fintech / Personal finance
Deliverable
client delivery
Required skills
Written communication, Empathy & de-escalation, Cross-channel communication, Proactive problem solving, Workflow management, Initiative
Preferred skills
Prior chat/email customer service experience in B2C tech or financial services