Customer Service Agent
Core
Troubleshoot and resolve basic to complex customer inquiries regarding Sezzle's interest-free installment plans via email, live chat, and phone.
Role type
Customer Service Agent (Fintech/Retail)
Builds
Customer trust and successful transactions for Sezzle consumers
Domain
Fintech / Retail / Installment Payments
Deliverable
client delivery
Required skills
Troubleshooting, written and verbal communication, empathy, multitasking, product knowledge, process improvement
Preferred skills
Zendesk, LiveAgent, Jira, Spanish fluency, third language
Technologies
Zendesk, LiveAgent, Jira
Responsibilities
Provide clear, prompt, detailed, and empathetic support; assist customers to resolve inquiries; work with customers to understand service usage and provide feedback to Product teams; act as an advocate for customers and report areas for improvement; communicate trends to leadership and suggest innovative solutions.
Seniority
Mid-level (2+ years experience)
