Senior Customer Success Manager - Commercial
Core
Senior Customer Success Manager partnering with SMB eCommerce brands to drive revenue growth via email and SMS marketing strategies.
Role type
Senior Customer Success Manager (SMB focus)
Builds
Email and SMS marketing campaigns for eCommerce stores
Domain
eCommerce / Marketing Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, program management, strategic consulting, creative problem solving, stakeholder alignment, CRM management (Salesforce/Gainsight), email/SMS marketing platforms, E-Commerce platforms, Mandarin fluency, AI experimentation
Preferred skills
Klaviyo product certification, AI tool implementation
Technologies
Klaviyo, Salesforce, Gainsight, Email/SMS marketing platforms, E-Commerce platforms
Responsibilities
Establish trusted advisor relationships with 20-45 SMB customers, consult on revenue growth strategies, solve unique customer problems, align executive stakeholders, manage customer sentiment, advocate for customers cross-functionally, transform workflows using AI
Seniority
Senior, hands-on IC