VP of Customer Success & Adoption
Core
Architect and lead the customer success function to drive adoption, retention, and revenue expansion for a network digital twin platform.
Role type
VP of Customer Success & Adoption
Builds
Onboarding motions, change management frameworks, CS playbooks, tooling, and analytics signals.
Domain
Networking / Cybersecurity / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success leadership, account ownership, NRR/GRR management, churn reduction, team building, data fluency, commercial instincts, cross-functional partnership
Preferred skills
CS platform expertise (Gainsight, Catalyst, Vitally), account management background, startup scaling experience
Technologies
Gainsight, Catalyst, Vitally, ChurnZero, product analytics tools
Responsibilities
Own adoption and time-to-value, drive net revenue retention, build CS playbooks, stand up tooling and signals, engage with key accounts, reduce churn, close product feedback loop, partner cross-functionally, build the team
Seniority
VP, strategy & mentorship
