VP of Customer Success
Core
Lead the customer success function to transition Fortune 500 clients to an agent-first model using AI-powered platforms.
Role type
VP of Customer Success
Builds
New customer success motion for AI agents
Domain
Enterprise AI / SaaS
Deliverable
client delivery
Required skills
Strategic account planning, team building and hiring, technical implementation consulting, product roadmap influence, risk mitigation, coaching
Preferred skills
Entrepreneurial mindset, sales-oriented leadership, experience with AI agents
Technologies
AI agents
Responsibilities
Lead and scale the customer success team; Develop and execute a new, agent-first customer success motion; Partner directly with enterprise customers to consult on technical implementation; Collaborate with product and engineering to influence roadmap and deploy agents; Drive account growth and retention through strategic planning and risk mitigation
