VP of Customer Success
Core
Lead the customer success function and scale the team to support Fortune 500 clients transitioning to an AI agent-first model.
Role type
VP of Customer Success (Strategy & Team Building)
Builds
Customer success motion for AI-powered agents
Domain
Enterprise SaaS / Artificial Intelligence
Deliverable
production ML models
Required skills
Strategic account planning, team building and scaling, technical implementation consulting, product roadmap influence, enterprise client management, risk mitigation
Preferred skills
Entrepreneurial mindset, sales leadership, experience with AI agents
Technologies
AI agents, SaaS platforms
Responsibilities
Lead and scale the customer success team; Develop and execute a new agent-first customer success motion; Partner with enterprise customers on technical implementation and AI adoption; Collaborate with product and engineering to influence roadmap and deploy agents; Drive account growth and retention through strategic planning and coaching.
Seniority
VP, strategic leadership & team building