Vp Of Customer Success

## About the role We are looking for a VP of Customer Success with 15+ years of experience to lead our clients CS function through a pivotal product transformation. The ideal candidate is an entrepreneurial and sales-minded leader who can build a new customer success motion from the ground up for our clients cutting-edge AI agents. You will be instrumental in transitioning our clients Fortune 500 customers to their new agent-first model and scaling the team for future growth. We need a creative, hands-on leader who is not tied to outdated SaaS playbooks and can thrive in a fast-paced, evolving environment. ## Responsibilities - Lead and scale the customer success team, taking over a team of six and hiring for technical implementation roles. - Develop and execute a new, agent-first customer success motion for our clients AI-powered platform, moving beyond traditional SaaS playbooks. - Partner directly with enterprise customers to consult on technical implementation, data models, and the adoption of AI agents within their organizations. - Collaborate closely with the product and engineering teams to influence the product roadmap and lead the deployment of new agents with design partners. - Drive account growth and retention by creating strategic account plans, coaching CSMs, and identifying and mitigating risks across our book of business. ## Requirements - Only US based candidates can apply for this role. - No sponsorship is available now or in the future. - 15+ years of experience. - Entrepreneurial and sales-minded leadership style. - Ability to build a new customer success motion from the ground up. - Experience transitioning Fortune 500 customers to an agent-first model. - Creative, hands-on leadership approach. - Not tied to outdated SaaS playbooks. - Ability to thrive in a fast-paced, evolving environment. ## What we offer - Opportunity to lead a pivotal product transformation. - Chance to build a new customer success motion from the ground up. - Work with cutting-edge AI agents. - Transition Fortune 500 customers to a new agent-first model. - Scale the team for future growth. - Thrive in a fast-paced, evolving environment.