Service Advisor
Core
First point of contact for customers managing the vehicle service journey from booking to collection.
Role type
Service Advisor
Builds
Customer service experience and workshop efficiency
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
customer service, service booking management, cost estimation, workshop coordination, administrative tasks, conflict resolution
Responsibilities
Manage customer enquiries and service bookings, liaise with workshop controller, prepare service estimates, keep customers informed of repair progress, coordinate future bookings, resolve customer concerns, deliver vehicles with work explanations, complete administrative tasks
Seniority
Entry-level to experienced