Renewal Manager IC (French speaker)
Core
Lead enterprise customer renewals, drive long-term retention, and identify upsell opportunities for Elastic's AI-powered search platform.
Role type
Senior Individual Contributor Renewal Manager
Builds
Enterprise customer retention and revenue growth for Elastic's Search AI Platform
Domain
SaaS / Enterprise Search / AI
Deliverable
client delivery
Required skills
enterprise account management, renewal cycle management, forecasting, negotiation, stakeholder relationship building, Salesforce proficiency, data management
Preferred skills
experience in renewals-specific or enterprise account management, familiarity with Enterprise Search/Log Analytics/Security/APM/Cloud solutions, data-driven commercial ownership
Technologies
Salesforce (SFDC)
Responsibilities
Run a portfolio of enterprise customer accounts engaging proactively 180 days before renewal, drive the complete renewal cycle from forecasting to closure, identify and qualify expansion and upsell opportunities, build positive relationships with customer stakeholders, communicate renewal status and forecasts in Salesforce, partner cross-functionally with sales, legal, and operations, stay informed on new product capabilities to educate customers
Seniority
Senior, hands-on IC