Client Value Partner - Retail
Core
Accountable lead for customer success and data-driven business transformation for strategic enterprise clients, acting as a trusted advisor to C-Level executives to define long-term vision and drive adoption of Process Mining technology.
Role type
Senior Client Value Partner (Strategic Account Lead)
Builds
Strategic customer value journeys, transformational initiatives, and lighthouse customer success stories for Celonis's Process Intelligence Platform.
Domain
Enterprise SaaS, Process Mining, Business Transformation, AI-driven operations
Deliverable
client delivery
Required skills
Executive relationship management, large-scale transformation program leadership, strategy consulting, change management, organizational design, cross-functional team orchestration, data-driven persuasion, consultative sales approach
Preferred skills
MBA, AI-based transformation experience, industry-specific domain expertise
Technologies
Celonis Process Intelligence Platform, Process Mining, AI
Responsibilities
Develop and maintain relationships with C-level internal/external executives; ensure engagements are properly staffed leveraging global cross-functional teams; mentor customers on organization design and Centers of Excellence maturation; resolve customer escalations by orchestrating internal teams; drive value realization and adoption within accounts; organize and lead customer advisory boards.
Seniority
Senior, hands-on IC with strategic leadership