Client Value Partner - AI-Driven Transformation & Process Intelligence
Core
Lead strategic customer transformations by acting as a trusted advisor to C-level executives, orchestrating cross-functional teams to deliver measurable business impact using Celonis Process Intelligence and AI capabilities.
Role type
Senior Client Value Partner (Strategic Account Lead)
Builds
End-to-end customer value journeys, transformation roadmaps, and adoption strategies for top-tier enterprise clients.
Domain
Enterprise SaaS / Process Mining / AI-driven Business Transformation
Deliverable
client delivery
Required skills
Executive relationship management, large-scale transformation program leadership, process re-engineering, change management, consultative selling, team mentorship, project management, strategic planning
Preferred skills
AI-based transformation experience, industry expertise in Production or Manufacturing
Technologies
Celonis Process Intelligence Platform, Process Mining tools
Responsibilities
Develop and maintain relationships with C-level internal/external executives; Ensure engagements are properly staffed leveraging global cross-functional resources; Mentor customers on organization design and Centers of Excellence maturation; Resolve customer escalations by orchestrating internal teams; Drive value realization and adoption within accounts; Organize and lead customer advisory boards.
Seniority
Senior, hands-on IC with strategic leadership