Technical Support Engineer 3, Premier - San Francisco
Core
Premier Technical Support Engineer assisting enterprise customers with technical questions, troubleshooting, and platform education for Datadog's observability and security platform.
Role type
Senior IC technical support engineer (SaaS/observability)
Builds
Customer success and retention for Datadog's Premier clients
Domain
SaaS, observability, security, cloud infrastructure
Deliverable
client delivery
Required skills
multi-channel technical support, programming, Linux, networks, incident management, product knowledge, documentation, mentorship
Preferred skills
cloud technology, premium/enterprise support experience
Technologies
Datadog platform, Linux, networks
Responsibilities
Respond to Premier customer requests via phone/chat/tickets, reproduce customer issues, handle urgent escalations, build subject matter expertise, drive product conversations, mentor junior team members, participate in health check meetings, improve documentation
Seniority
Senior, hands-on IC
