Senior Strategic Partner Manager
Core
Manage a portfolio of high-value SMB restaurant partners to drive revenue growth, retention, and adoption of advanced platform solutions.
Role type
Senior Strategic Partner Manager (Account Management)
Builds
Merchant growth strategies, quarterly business reviews, and retention plans for restaurant partners.
Domain
Food delivery / Restaurant technology
Deliverable
product features
Required skills
Account management, strategic partnership, data analysis, churn mitigation, cross-functional collaboration, stakeholder management, sales commission tracking, AI tool utilization, Google Suite proficiency, CRM navigation
Preferred skills
Spanish language, enterprise client experience
Technologies
Salesforce, Outreach, Sales Navigator, Google Slides, Google Sheets
Responsibilities
Own and grow a portfolio of top SMB restaurant partners to meet revenue and retention targets; Lead strategic quarterly business reviews translating data into actionable growth plans; Proactively mitigate churn by identifying risks and driving product adoption; Leverage data and AI tools to diagnose inefficiencies and optimize merchant performance; Partner cross-functionally with Product, Operations, and Sales to advocate for merchant needs; Influence senior and C-suite stakeholders through data-driven storytelling.
Seniority
Senior, hands-on IC with mentorship responsibilities