Service Manager
Core
Lead regional service centre operations to ensure efficient repair, maintenance, and support of specialised equipment while driving customer satisfaction and financial outcomes.
Role type
Service Manager (hands-on leadership)
Builds
Service delivery for turf, agricultural, construction, and irrigation equipment
Domain
Agriculture, Construction, Landscaping
Required skills
Team leadership, budget management, mechanical diagnostics, hydraulic troubleshooting, electrical troubleshooting, engine diagnostics, inventory management, safety compliance, stakeholder relationship building
Preferred skills
Experience with turf/agricultural/construction equipment, continuous improvement methodologies
Technologies
Diagnostic tools, workshop management systems
Responsibilities
Lead daily service centre operations and staff performance; oversee equipment servicing, repairs, diagnostics, and maintenance scheduling; manage service budgets, profitability, and cost centre performance; ensure accurate documentation, invoicing, and warranty claims; develop and coach service technicians and apprentices; build relationships with customers, dealers, and sales teams; champion workplace health, safety, and compliance standards.
Seniority
Senior, hands-on IC