Manager / Senior Manager Customer Transformation - Secteur Transport et Mobilités - F/H
Core
Lead customer transformation for transport and mobility operators, authorities, and infrastructure managers, focusing on travel experience, service offers, distribution, marketing, and digital client relations.
Role type
Senior Manager, Customer Transformation
Builds
Customer experience strategies, MaaS and intermodality service offers, omnichannel distribution models, and AI use cases for travel experience.
Domain
Transport & Mobility, Customer Experience, Digital Transformation
Deliverable
product features
Required skills
Customer relationship management, digital transformation, commercial development, project leadership, team management, market analysis, AI application, MaaS concepts, intermodality, omnichannel strategy
Preferred skills
Thought leadership, training and upskilling, complex project management
Technologies
AI, MaaS, digital tools
Responsibilities
Develop mobility offers and services (MaaS, intermodality), redefine marketing/commercial/client relations organizations, define omnichannel distribution models, identify and industrialize AI use cases, conduct market opportunity studies and customer segmentation, drive commercial development and client relationships, manage complex projects, lead teams and ensure delivery quality, produce thought leadership content, train and upskill teams.
Seniority
Senior, hands-on IC with team leadership