Associate Technical Services Engineer II
Core
Advise customers and solve complex MongoDB problems across the database server, drivers, cloud, and infrastructure ecosystem, including Atlas and Cloud Manager.
Role type
Associate Technical Services Engineer II
Builds
Support tools for performance, benchmarking, and diagnostics
Domain
Database technology (MongoDB) and Cloud Infrastructure
Deliverable
client delivery
Required skills
Advanced diagnostic and troubleshooting skills, Performance tuning and benchmarking, Database architecture and administration, Systems administration, Distributed systems knowledge, Network Administration, Application Architecture, Data architecture and design
Preferred skills
Experience with Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl, Experience administering large-scale production environments on Linux/Windows, Cloud platform experience (AWS, Azure, GCP)
Responsibilities
Resolve customer questions on architecture, performance, recovery, and security; Act as an expert resource on best practices for running MongoDB at scale; Interface with product management and development teams; Contribute to internal projects for support tool development
Seniority
Associate, hands-on IC