Customer Representative
Core
Support clients throughout their travel journey from booking to return, handling inquiries, bookings, changes, and complaints.
Role type
Customer Representative (Travel)
Builds
Travel itineraries, booking confirmations, and customer support interactions
Domain
Travel & Hospitality
Deliverable
client delivery
Required skills
Travel booking management, customer service, communication, problem-solving, attention to detail, technology proficiency
Responsibilities
Respond to client inquiries via email, phone, and messaging; assist with travel bookings, changes, and cancellations; provide destination and policy information; handle complaints with empathy; follow up to confirm trip details.
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