Service Design and Innovation Specialist
Core
Design and develop innovative service models and practice approaches to improve outcomes for people experiencing challenging times using human-centred design and evidence-based practice.
Role type
Service Design and Innovation Specialist
Builds
Responsive, impactful, and sustainable service models for people in need across Australia
Domain
Non-profit / Human Services / Social Impact
Required skills
Human-centred design, co-design methodologies, trauma-informed approaches, project management, stakeholder engagement, workshop facilitation, strategic partnership building, analytical thinking, program development
Preferred skills
Experience in community or not-for-profit sector, ability to translate research into practical solutions
Technologies
None stated
Responsibilities
Design innovative service models; Partner with teams and communities to co-design services; Translate research and evaluation findings into service improvements; Support implementation of flagship service models; Facilitate workshops and collaborative design processes; Build organisational capability in design practices; Provide expert advice to leaders and frontline teams; Develop internal and external partnerships
Seniority
Mid-Senior, hands-on IC
