Senior Customer Engineer, Sub-Saharan Africa
Core
Senior Customer Engineer driving technical go-to-market strategy for enterprise clients in Sub-Saharan Africa, acting as a trusted advisor and primary architect of the customer journey.
Role type
Senior quota-carrying Customer Engineer (Sub-Saharan Africa)
Builds
Cloudflare architectures, bespoke solutions, and customer adoption blueprints for enterprise clients
Domain
Internet infrastructure, Network Security, Zero Trust, SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise network and security architecture design, Proof of Concept (PoC) definition and execution, technical validation and discovery, quota management and revenue growth, technical onboarding strategy, stakeholder management, SaaS metrics understanding, internet fundamentals (DNS, BGP, TCP/UDP, HTTP/SSL), security expertise (WAF, Zero Trust, SASE), performance optimization, AI workflow automation, scripting (Python, JavaScript, Bash, Lua, Go)
Preferred skills
French language proficiency
Technologies
Cloudflare (DNS, CDN, Zero Trust, Network Security, Workers), LLMs, AI agents
Responsibilities
Lead technical deep-dive discovery and map complex customer infrastructure to Cloudflare architectures; Define, scope, and deliver Proof of Concepts (PoCs) and technical evaluations; Provide oversight to technical onboarding and design structured migration blueprints; Carry variable quota tied to new business acquisition and account growth; Lead technical Quarterly Business Reviews (QBRs) for C-level executives; Leverage AI agents and LLMs to automate routine tasks like RFP responses and documentation; Partner with Enablement Team to design and govern technical resources and best practices.
Seniority
Senior, quota-carrying IC
