Quality & Training Specialist - VSO - Sinhala Speaking
Core
Ensure safety policies are enforced accurately and consistently at scale through quality assurance, auditing, data analysis, and training for human moderation teams.
Role type
Quality & Training Specialist (Trust & Safety)
Builds
Operational guidelines, quality standards, and training materials for moderation teams
Domain
Trust & Safety / Content Moderation
Deliverable
dashboards & analysis
Required skills
Quality Assurance auditing, Root Cause Analysis, Policy interpretation, Data analysis, Training delivery, Stakeholder collaboration, Sinhala fluency, English fluency, AI tool utilization
Responsibilities
Conduct analytical audits of human moderation, perform Root Cause Analysis on quality issues, interpret safety guidelines and validate benchmark data, lead calibration sessions, manage edge case escalations, utilize AI and dashboards for reporting, lead training rollouts for policy changes
