TikTok Shop - Last Mile Carrier Operations Manager
Core
Manage key UK last-mile logistics partners to drive end-to-end delivery performance, develop new logistics operating models, and improve platform logistics experience through data-driven operational excellence.
Role type
Senior IC Last Mile Carrier Operations Manager
Builds
Scalable logistics capabilities for TikTok Commerce across global markets
Domain
E-Commerce / Logistics / Supply Chain
Required skills
Carrier management, network operations, volume forecasting, capacity planning, KPI management, root-cause analysis, stakeholder coordination, operational process optimization, data analysis, new model implementation
Preferred skills
Experience with major UK parcel carriers (Royal Mail, Evri, Yodel, DPD), UK logistics landscape knowledge, e-Commerce marketplace logistics, van-based collection/delivery services, SQL/Excel/BI dashboards, travel within UK
Technologies
SQL, Excel, BI dashboards
Responsibilities
Own daily operations and performance management of major UK last-mile carriers; Manage operational coordination with logistics providers and sellers including parcel collection, handover, and exception resolution; Own parcel volume forecasting and carrier capacity planning; Establish carrier performance management mechanisms including KPI reviews and corrective action plans; Monitor and improve key platform logistics metrics (DNR, Aging, Lost Parcels, On-Time Delivery); Conduct in-depth analysis to distinguish seller-side, carrier-side, and system-related performance issues; Proactively identify critical operational issues through data monitoring and root-cause investigation; Design, launch, and scale new logistics operating models and service capabilities; Lead operational readiness assessments, carrier onboarding, and pilot execution for new logistics models.
Seniority
Senior, hands-on IC