Repayment Solutions Specialist
Core
Provide customer service and support small business customers with repayment solutions, arrears management, and financial hardship assessments.
Role type
Customer service specialist (collections/repayments)
Builds
Repayment solutions and credit servicing experience for small business customers
Domain
Financial services / Small business lending
Deliverable
client delivery
Required skills
outbound/inbound calling, financial hardship assessment, objection handling, CRM data entry, portfolio management, regulatory compliance adherence, Microsoft Suite proficiency
Preferred skills
Salesforce experience, sales experience, analytical skills
Responsibilities
Take and make high volume outbound and inbound phone calls, educate customers on solutions to address arrears, assess financial hardship applications, handle customer objections, manage own portfolio, input interaction notes into CRM systems, negotiate resolutions, adhere to internal and external policies
Seniority
Individual Contributor