TikTok Shop - International Logistics Service Expert (Malaysia E-Commerce) - TikTok算法
Core
Manage BPO operations and optimize logistics rules and claims processes for TikTok Shop in Malaysia to improve seller and buyer experiences.
Role type
Senior Operations Manager (Logistics & Customer Service)
Builds
Efficient complaint ticket handling workflows and optimized logistics claim resolution systems
Domain
E-commerce logistics and customer service operations
Deliverable
dashboards & analysis
Required skills
BPO team management, logistics claims analysis, cross-functional stakeholder management, process optimization, data-driven decision making
Preferred skills
Last-mile delivery operations experience, SOP creation, international organization experience, partnership management
Technologies
None stated
Responsibilities
Manage BPO team in Kuala Lumpur, optimize platform logistics rules for overseas markets, conduct in-depth analysis of logistics claims data, collaborate with experience operations team to improve ticket handling efficiency
Seniority
Senior, hands-on IC