Senior Operations Manager, India
Core
Lead end-to-end India fulfillment operations including collections, outbound shipments, and export documentation for a global diamond and jewellery marketplace.
Role type
Senior Operations Manager (Fulfillment & Logistics)
Builds
India fulfillment operations, shipping and collections teams, export compliance processes
Domain
B2B marketplace, diamond and jewellery industry, logistics and trade operations
Required skills
Operations management, team leadership, export documentation, carrier relationship management, SQL, process improvement, SOP design, performance metrics analysis
Preferred skills
Diamond/gemstone/luxury goods industry experience, BI/dashboard tools, AI tools
Technologies
SQL, Excel, Sheets, Tableau, ThoughtSpot
Responsibilities
Own India fulfilment operational KPIs including collections turnaround, shipment accuracy, and on-time delivery; Manage shipping and collections teams end-to-end; Ensure export processes and customs documentation are executed correctly; Drive continuous improvement using data to identify bottlenecks and implement process changes; Lead and develop the India fulfilment team including performance reviews and succession planning; Act as primary interface between India hub and global stakeholders
Seniority
Senior, hands-on IC with team leadership
