Merchant Support - Warehouse (f/m/d)
Core
On-site support associate at a fulfillment center acting as the bridge between warehouse operations, logistics partners, and merchants to resolve operational issues.
Role type
Senior IC merchant support associate (warehouse)
Builds
Operational stability and trust between merchants and the fulfillment center
Domain
E-commerce operations / Logistics / Third-party fulfillment
Deliverable
client delivery (via careerplan.io/jobs/4851580101-merchant-support-warehouse-fmd-at-hive)
Required skills
Zendesk, Metabase, Notion, Asana, Zendesk, data analysis, inventory management, cross-functional communication, process improvement, stakeholder management
Preferred skills
Experience in logistics or warehouse environments, experience with inbound/outbound/freight operations
Technologies
Zendesk, Metabase, Notion, Asana, Claude
Responsibilities
Resolve on-floor operational issues (missing items, inventory discrepancies, packaging, returns), manage and resolve support tickets routed to the fulfillment center, partner daily with logistics teams and Spec Ops, identify inefficiencies and improve processes, act as the merchant voice in cross-functional discussions, bring data to decision-making
Seniority
Junior to Mid-level, hands-on IC