Senior CSM, PBM
Core
Managing key client relationships for Pharmacy Benefit Management (PBM) services, ensuring delivery of high-quality pharmacy benefits, and driving client satisfaction through a consultative approach.
Role type
Senior Client Success Manager (PBM)
Builds
Pharmacy benefit solutions and operational enhancements for healthcare clients
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
client delivery
Required skills
Client relationship management, PBM services knowledge, contract deliverable tracking, escalation resolution, annual open enrollment management, trend analysis, stakeholder coordination, project leadership, problem-solving
Preferred skills
Master's degree, advanced Excel/Google Sheets, PowerPoint/Google Slides
Technologies
Excel, Google Sheets, PowerPoint, Google Slides
Responsibilities
Manage ongoing client touchpoints and resolve escalations; Lead quarterly and annual business reviews; Partner with implementation teams for new client onboarding; Gather requirements for annual open enrollment; Identify trends and implement preventative measures with operations teams; Support partners with plan design interpretation and claims resolution; Provide insights on industry trends to clients.
Seniority
Senior, hands-on IC