Customer Service Agent ( English/ French) (Canada)
Core
Provide empathetic, multi-channel customer support (email, live chat, phone) for consumers using Sezzle's interest-free installment plan, troubleshooting technical issues and acting as a product advocate.
Role type
Senior Customer Service Agent (Fintech)
Builds
Customer trust and successful adoption of Sezzle's shopping journey
Domain
Fintech / Retail / Consumer Payments
Deliverable
client delivery
Required skills
Fluent English, Fluent French, Complex troubleshooting, Multi-channel support (email/chat/phone), Product feedback synthesis, Process improvement, Technical instruction writing
Preferred skills
Zendesk, LiveAgent, Jira
Responsibilities
Resolve basic to complex consumer inquiries via email, live chat, and phone; Provide clear, empathetic support and technical instructions; Act as an advocate for customers to report product/process improvements; Communicate customer trends and innovative solutions to leadership; Collaborate with Product and Development teams based on customer feedback
Seniority
Mid-Senior (3+ years experience)
