Workforce & Workflow Management Specialist
Core
Execute scheduling/staffing assessment, real-time monitoring, and volume routing setup/management for assigned markets/sites to protect SLA and improve efficiency.
Role type
workflow optimization specialist
Builds
operational workflows and queue/routing setups
Domain
social media content moderation operations
Required skills
workflow/routing design, real-time monitoring, scheduling, operations planning, operations analytics, process gap identification, SLA management, volume spike handling, tooling/platform rollout support, UAT/testing, data analysis with Excel (via careerplan.io/jobs/7690837109907720453-workforce-workflow-management-specialist-at-tiktok)
Preferred skills
BPO/social media/call center experience, safety and moderation work experience
Technologies
Excel
