Customer Support Specialist
Core
Provide friendly, efficient, and reliable support to educators and school administrators for the Essential Assessment platform during the 2027 enrolment season.
Role type
Customer Support Specialist (Temporary Contract)
Builds
Student enrolments, annual rollovers, and invoicing processes for schools using the Essential Assessment platform.
Domain
Education Technology (EdTech) / Primary Education Assessment
Deliverable
client delivery
Required skills
Phone and email communication, data entry, spreadsheet proficiency (Excel/Google Sheets), system navigation, issue investigation, record management
Preferred skills
Teaching qualification, classroom experience, knowledge of primary education literacy and numeracy
Technologies
Essential Assessment platform, Microsoft Excel, Google Sheets
Responsibilities
Respond to customer enquiries via phone and email, guide schools through student enrolments and rollovers, manage invoicing enquiries, resolve customer queries, maintain accurate customer records
Seniority
Junior, entry-level support role