IT服务管理（ITSM）专家 - IT
Core
Build and optimize global IT service quality management and governance systems, driving automation and intelligence via AI for enterprise IT operations.
Role type
Senior IT Service Management (ITSM) Expert
Builds
Global IT service management frameworks, processes, and automated tools
Domain
Enterprise IT Operations / IT Service Management
Deliverable
production ML models
Required skills
IT Service Management (ITIL), Global process operations, AI application in IT, Data analysis, SLA definition, Tool planning
Preferred skills
Internet industry experience, English fluency, Cross-regional project delivery
Technologies
IT Service Management tools, AI/ML frameworks
Responsibilities
Review and assess IT service performance metrics to drive improvement plans; Lead global operations of core processes (incident, change, problem, alert, baseline management); Design and optimize ITSM mechanisms and frameworks; Define standardized services and SLA requirements; Plan and manage requirements for ITSM tools; Drive AI adoption for service automation.
Seniority
Senior, hands-on IC
