目标和绩效Leader-国际化
Core
Design and govern cross-functional operational target frameworks, translating business strategy into measurable scorecards and evaluation mechanisms to drive consistent performance across business lines.
Role type
Senior Manager, Operational Performance & Target Management
Builds
Operational scorecards, target frameworks, and performance evaluation mechanisms for BPO operations
Domain
Business Process Outsourcing (BPO) / Operational Analytics
Required skills
Strategic target setting, quantitative and qualitative performance analysis, scorecard design, cross-functional project leadership, stakeholder management, operational execution
Preferred skills
Experience with BPO operational models, data definition coordination, team prioritization and execution quality management
Technologies
N/A
Responsibilities
Design and iterate performance scorecards for frontline and management roles; Analyze operational metrics to identify gaps, risks, and improvement opportunities; Lead cross-functional initiatives to align data definitions and reporting quality; Guide and prioritize the performance analyst and expert team
Seniority
Senior, hands-on IC with team leadership