Regional Account Manager, LATAM
Core
Ensure success, retention, and sustainable growth of the client portfolio for top banks and payment networks, transforming satisfaction into measurable business expansion deals.
Role type
Senior Regional Account Manager (Financial Crime/Fraud Prevention)
Builds
Customer retention, upsell opportunities, and strategic growth plans for fraud prevention technology
Domain
Financial Services / Fraud Prevention / AI
Deliverable
production ML models
Required skills
Customer lifecycle management, stakeholder management, ROI analysis, churn prevention, QBRs, internal team orchestration, data analysis, commercial acumen, negotiation, project management
Preferred skills
Understanding of fraud prevention space (Banks/Acquirers), ability to convey technical concepts to non-technical audiences, autonomous work style
Technologies
N/A
Responsibilities
Oversee full customer lifecycle from onboarding to renewal, monitor adoption and satisfaction KPIs, identify upsell and expansion opportunities, present business cases and ROI analyses, act as trusted advisor to executives, conduct Quarterly Business Reviews, gather feedback for internal teams
Seniority
Senior, hands-on IC
