Service Desk Engineer
Core
Hands-on Level 1 and Level 2 support role delivering high-quality technology experience to QANTM employees across Melbourne offices.
Role type
Service Desk Engineer (Level 1/2)
Builds
Reliable local support for end-users and meeting room technology across multiple office locations.
Domain
IT Service Management / End-User Computing
Required skills
Windows end-user environments, Microsoft 365, Microsoft Teams room equipment, Halo ITSM, Microsoft Entra ID / Azure AD, laptop deployment and recovery, incident management, user onboarding and offboarding, security-first practices (MFA, phishing awareness, endpoint compliance)
Preferred skills
Cyber security fundamentals, modern IT service management, endpoint management
Technologies
Windows, Microsoft 365, Microsoft Teams, Halo ITSM, Microsoft Entra ID / Azure AD
Responsibilities
Provide deskside support for laptops, peripherals, printers, and connectivity; support meeting rooms and presentation technology; manage incidents and service requests; coordinate technology onboarding and offboarding; perform day-to-day administration in Microsoft 365 and Entra ID; apply security-first practices in all activities.
Seniority
Junior to Mid-level, hands-on IC