Program Manager (Multiple Positions)
Core
Develop and implement governance policies, operating frameworks, and data access controls for an internal CRM platform to align with monetization and operational objectives.
Role type
Senior Program Manager (Internal CRM Platform)
Builds
Internal CRM platform governance, operational processes, and analytical reporting dashboards
Domain
Technology / Internal Operations / Data Governance
Required skills
Project management, stakeholder management, risk management, data analysis, SQL, Python, Tableau, Excel, Agile/Waterfall methodologies
Preferred skills
Experience with CRM technologies, process innovation, cross-functional collaboration
Technologies
SQL, Python, Tableau, Excel
Responsibilities
Design and execute platform governance strategies; Define and manage data access control models; Establish operational processes for user enablement; Analyze platform usage data and performance indicators; Develop analytical reporting and dashboards; Lead cross-functional program initiatives for tooling efficiency; Design escalation and support workflows; Translate business requirements into actionable program plans; Evaluate emerging CRM technologies and best practices.
Seniority
Senior, hands-on IC