Merchant Support Specialist Graduate (Supply Chain and Logistics-Fulfillment Centers Operations) - 2027 Start
Core
Oversee building operations, maintenance, and compliance for fulfillment centers to ensure a safe and productive work environment while improving delivery experience and minimizing costs.
Role type
Graduate-level operations specialist (supply chain & logistics)
Builds
Fulfillment by TikTok (FBT) product solution and operations
Domain
E-commerce logistics and supply chain
Required skills
problem-solving, attention to detail, operational SOP management, cross-functional collaboration, data analysis, exception handling, site performance monitoring
Preferred skills
retail e-commerce logistics experience, warehouse setting experience, fast-paced operational environment experience, cross-functional team collaboration
Technologies
None explicitly stated
Responsibilities
Manage daily inbound and outbound exceptions for fulfillment centers; Resolve merchant or logistics issues within SLA targets; Partner with site managers to improve SOPs and achieve KPIs; Collaborate to gather feedback and identify process improvement opportunities; Monitor and analyze site performance metrics; Perform daily on-site supervision and monitoring of identified issues
Seniority
Entry-level (Graduate)
