Operations Manager ICQA
Core
Lead end-to-end operations for a high-volume fulfillment center, ensuring inventory accuracy, process compliance, and team execution of inbound, outbound, and returns flows.
Role type
Senior Operations Manager (Fulfillment Center)
Builds
High-volume DTC and B2B fulfillment operations
Domain
Logistics / Supply Chain / Warehousing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Inventory accuracy management, team leadership (salaried and non-exempt), WMS configuration and troubleshooting, operational KPI management, budgeting and P&L ownership, scheduling and staffing, GMP compliance, material handling equipment operation, Lean Six Sigma or Kaizen process improvement
Preferred skills
Bilingual (Spanish/English), Engineering or Operations degree, automation experience, startup/change management experience
Technologies
WMS, Microsoft Office Suite, material handling equipment (forklifts)
Responsibilities
Oversee daily fulfillment operations including inbound, put away, outbound, and returns; lead ICQA processes including cycle counts, audits, and reconciliation; manage and develop teams of Area Managers and associates; set and maintain operational KPIs; oversee inventory accuracy and shrink reduction; manage operational budgeting and payroll; ensure compliance with SOPs and GMP standards.
Seniority
Senior, hands-on IC with team leadership