Technical Account Manager - Dedrone
Core
Embedded technical owner deploying and supporting hybrid hardware/software airspace security solutions for public safety agencies.
Role type
Senior Technical Account Manager (On-site)
Builds
Dedrone counter-UAS and Drone as First Responder systems for law enforcement and public safety
Domain
Public Safety / Counter-UAS / Hardware-Software Integration
Deliverable
production ML models | product features | infrastructure
Required skills
Technical account management, complex system deployment, networking fundamentals (routing, switching, DHCP, SNMP, PoE), Linux/CLI, root cause analysis, project management, UAT execution, crisis management, stakeholder advocacy, SOP development
Preferred skills
Public safety agency experience, drone/UAS systems familiarity, Power BI/SQL, FAA Part 107 certification, ITIL/Microsoft/Cisco certs
Technologies
Linux, CLI, Power BI, SQL, Cisco, Microsoft, ITIL
Responsibilities
Lead technical support for assigned agencies, own system operations and uptime, drive hardware/software deployments and updates, manage hardware lifecycle logistics, perform UAT for releases, manage crisis situations, advocate for customer needs internally, support program development and SOPs, collaborate cross-functionally, provide onsite training and support
Seniority
Senior, hands-on IC
