差旅服务运营专家-中国大陆
Core
Manage travel service operations for mainland China, including handling escalated complaints, overseeing BPO customer service, optimizing vendor service delivery, and driving policy and system improvements.
Role type
Senior travel service operations specialist
Builds
Standardized travel service processes and optimized vendor service ecosystems
Domain
Corporate travel / BPO operations
Required skills
Travel operations management, BPO vendor management, complaint resolution, process optimization, data analysis, cross-functional collaboration, policy adaptation, system improvement feedback
Preferred skills
Global perspective, multi-language proficiency
Technologies
Hi Travel system
Responsibilities
Manage escalated complaints and BPO customer service operations; Optimize vendor service delivery quality and efficiency; Execute regional travel projects like cross-border mobility; Analyze data to identify policy and system optimization opportunities; Build and enhance the regional travel service delivery framework