Product & User Operations
Core
Own the relationship between product and users, turning feedback into insights and building systems to unblock users.
Role type
Product & User Operations Specialist (via careerplan.io/jobs/e11f7c05-34f1-4210-99b1-10d446d2543b-product-user-operations-at-simular)
Builds
Support workflows, knowledge bases, self-serve resources, and AI-driven automation tools
Domain
SaaS / Product Operations
Deliverable
dashboards & analysis
Required skills
User feedback synthesis, support workflow design, data analysis, ticketing platform management, AI tooling, metrics tracking
Preferred skills
AI agents experience, automation tooling expertise
Responsibilities
Serve as primary contact for user questions and escalations; Triage and troubleshoot user issues; Build and maintain support workflows and knowledge bases; Aggregate user feedback to influence product roadmap; Identify opportunities to automate operational work with AI; Track user-experience metrics
Seniority
Mid-level, hands-on IC