Customer Success Specialist, Advertising (Amazon Ad search)
Core
Partner with enterprise e-commerce clients to drive profitable revenue growth by managing their advertising budgets, optimizing campaigns, and providing strategic guidance on Amazon and other platforms.
Role type
Senior Customer Success Specialist (E-commerce Advertising)
Builds
Client advertising success plans and campaign optimizations for Fortune 100 brands
Domain
E-commerce advertising, Amazon marketing, SaaS customer success
Deliverable
client delivery
Required skills
E-commerce advertising strategy, Amazon AMS/DSP budget management, data analysis, project management, executive stakeholder management, SaaS retention
Preferred skills
Omnichannel marketing, Amazon marketing tools (AMS, AMG, AAP), advanced Excel, risk mitigation
Technologies
Amazon AMS, Amazon DSP, Excel
Responsibilities
Plan and manage joint success plans with clients, act as a subject matter expert for e-commerce advertising, manage client advertising budgets, perform deep data analysis to drive strategic actions, coordinate with technical teams for support requests, advise sales on upselling opportunities, retain and renew enterprise customers