Sr Technical Program Manager I - Adoption and Enablement
Core
Own and execute adoption and enablement programs for the Axon Fusus platform, driving internal team readiness and external law enforcement customer adoption through instructor-led training and curriculum development.
Role type
Senior Technical Program Manager (Adoption & Enablement)
Builds
Scalable training programs, role-specific curricula, and post-deployment sustainment support for the Fusus platform
Domain
Public safety technology / Law enforcement operations / Video management systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructor-led training delivery, curriculum development, cross-functional partnership, program ownership, facilitation, operational understanding of Fusus, independent execution, process improvement
Preferred skills
Law enforcement or public safety background, public-sector customer support experience, video management systems knowledge, technical deployment support, IP networking fundamentals, RTSP/video streaming concepts, DVR/NVR infrastructure knowledge
Technologies
Fusus platform, video management systems, RTSP, DVR/NVR systems, IP networking
Responsibilities
Develop and execute training plans aligned with implementation timelines; Design and maintain role-specific curricula for internal and external audiences; Deliver high-quality instructor-led training to professional audiences; Serve as a post-deployment enablement resource and escalation point; Track adoption outcomes and implement continuous improvements; Partner with Product, Engineering, and instructional designers to improve enablement effectiveness
Seniority
Senior, hands-on IC