Product Support Engineer
Core
Frontline technical support for Tulip's cloud-native, no-code platform used in industrial environments to improve operational efficiency and traceability.
Role type
Senior Product Support Engineer (Industrial Operations)
Builds
Tulip's composable, human-centric solutions for manufacturing and process engineering
Domain
Industrial operations / Manufacturing / Process Engineering
Deliverable
client delivery
Required skills
Ticketing systems (e.g., Zendesk), Manufacturing or process engineering experience, Atlassian environment (Jira, Confluence), Cross-functional collaboration, Technical troubleshooting, Business-level English, Business-level Japanese
Preferred skills
API and HTTP, Shell scripting (MacOS, UNIX), SQL (PostgreSQL, Mongo), Network/Cloud (AWS, Azure)
Responsibilities
Act as frontline contact for customer inquiries, Diagnose and resolve technical issues, Educate customers on product usage, Manage support workload and escalation, Improve internal support processes, Expand product documentation, Provide feedback to developer teams, Participate in on-call rotation
Seniority
Senior, hands-on IC